EU Anti-Fraudulent Transactions Policy

Release date: Dec 18, 2024

We organize and sponsor a variety of promotional events to give users a fun and enjoyable shopping experience on the Temu Platform and help you sell Your Products. Many of these promotional events use coupons or other forms of incentives to reward user participants. In order for real users to enjoy the benefits of these incentives, we adopt this EU Anti-Fraudulent Transactions Policy. You must carefully review the terms of this policy and strictly comply with them in your operations on the Temu Platform. Capitalized terms used but not defined in this policy shall have the same meaning as those in the Temu Seller EU Services Agreement.

1. What is a Fraudulent Transaction?

A Fraudulent Transaction refers to a transaction on the Temu Platform between a Temu Seller and a buyer who is related to or otherwise acts at the direction of or in concert with the Temu Seller, primarily for the purpose of obtaining coupons, gifts, credits, rewards, givebacks or other things of value (collectively, the “Benefits”) sponsored by us. Examples of buyers who are related to or otherwise act at the direction of or in concert with the Temu Seller include but not be limited to:

    (i) administrator, operator, emergency contact person of the seller’s Temu account or Affiliated Accounts;

    (ii) director, officer, manager, employee, contractor, agent, representative of the seller; and

    (iii) persons who have close familial or business relationships with the persons listed in (i) and (ii) above.

2. How do we detect Fraudulent Transactions?

We monitor and analyze transaction activities, data and information to detect abnormalities leading to Fraudulent Transactions, including seller network, buyer network, purchase record, fulfillment record, etc. If we suspect that an abnormality suggests Fraudulent Transaction(s), we may make an information request to you, in which case you shall provide a reasonable explanation with supporting evidence within a reasonable time limit specified by us.

3. How Fraudulent Transactions are processed?

Without prejudice and in addition to all rights and remedies available to us in the Temu Seller EU Services Agreement, we may charge liquidated damages of ten (10) times the value of the Benefits involved in the Fraudulent Transaction. For the avoidance of doubt, we may charge the liquidated damages as long as the Fraudulent Transaction is detected by us, irrespective of whether you actually received the Benefits. Both parties may provide evidence of higher or lower damages. This provision does not apply if you prove that you are not responsible for the Fraudulent Transaction.

You recognize that Fraudulent Transactions are extremely harmful to both the Temu Platform and the real buyers. It is also increasingly challenging to detect Fraudulent Transactions because violators are becoming more and more sophisticated. As such, we will incur significant costs to put in place monitoring systems and resources to detect and prevent them. The amount of liquidated damages represents a genuine estimate of the damages suffered by us and the costs we have incurred or would incur in connection with monitoring, detection, investigation and prevention in connection with a Fraudulent Transaction.